Workplace Glossary

Lots of technical terms - lots of need for clarification. Here you will find lots of definitions of terms on a wide range of topics. Just browse through and get a little bit smarter.

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Absence Management

Discover everything you need to know about absence management in our work lexicon and save valuable time. From legal basics to practical tips.

Learn everything about CAFM, the benefits of a smart facility management solution, and how to make your workflows more efficient in our work lexicon.

Cleaning interval

Find out here what cleaning intervals mean in building cleaning and at what frequencies specific cleaning tasks are typically performed in buildings.

Cleaning Schedule

Find out here what a cleaning plan entails and exactly what a cleaning plan looks like in facility management.

Don't miss the latest trends and innovations in the cleaning management services sector at the CMS Berlin Trade Fair. Learn more in our blog post!

Collective agreement on time off on Christmas Eve or New Year's Eve

Learn all about the Collective Bargaining Agreement for time off on Christmas Eve or New Year's Eve in this article.

Collective Bargaining Agreement on Additional Holiday Pay

Find all information on compliance with the collective bargaining agreement on additional holiday pay in our lexicon article.

Collective Bargaining Agreement Regulating the Collective Supplementary Pension (TZR) 2026

In this article, learn everything about the Collective Bargaining Agreement Governing the Collective Supplementary Pension (TZR) 2026.

Complaint Management

Complaint management is a systematic process for handling and resolving customer complaints or claims.

Deep cleaning is an important component of facility cleaning, ensuring comprehensive and thorough cleaning of floors, surfaces, and other elements.

Difficulty Surcharges

Learn in our employment dictionary what hardship allowances are and when they apply under labor law. We also explain how they are calculated.

Learn here what an e-invoice is and why it is set to become mandatory for B2B companies from 2025.

Employee motivation

In our HR glossary, learn why employee motivation is so important and what tips there are for successful implementation.

Employee Questionnaire

Find out here exactly what an employee questionnaire is, which questions it should include and which it shouldn't, and download a free template for your cleaning company.

Facility Management

In our glossary, learn what Facility Management means, what tasks it encompasses, and what benefits it offers for businesses.

In this article, learn what a final invoice is, what it should include, and the role final invoices play in janitorial services.

Four-Color System

The four-color system is a method for cleaning staff to divide surfaces to be cleaned into different hygiene areas.

Framework Collective Agreement 2026

Find out in our labor lexicon what changes the Collective Bargaining Agreement for Building Cleaning 2026 brings for employers and employees.

Learn in our HR Lexicon which steps are important for hiring staff, from job posting to successful onboarding.

Learn in our glossary what HR software is, what features it offers, and its benefits for businesses.

Interim invoice

Interim invoices are an important tool in the business world, enabling companies to receive partial payments for services or deliveries not yet fully rendered.

Night Work in Building Cleaning

Learn about the rights and obligations concerning night work in the cleaning industry, and what special considerations apply, in our employment dictionary.

What is outsourcing? And what are its advantages and disadvantages? Find out here!

Partial invoice

Partial invoices, often also referred to as interim final invoices, play a crucial role in business relationships involving complex or long-term services and deliveries.

Payroll in janitorial services

Find out in our HR glossary about the specific features and requirements for payroll in cleaning services.

Learn everything you need to know about the personnel file in building cleaning. From its structure and content, to legal requirements and regulations, its function, and digital solutions like PlanD.

Learn which premiums are common in building cleaning and how to calculate and bill them correctly.

Public holiday work

In our employment lexicon, find out which regulations apply to holiday work in the cleaning industry and what surcharges employees can expect.

Recurring Invoice

A recurring invoice is an efficient tool for managing ongoing services or recurring payments. In this article, we take a closer look at recurring invoices.

Routine Cleaning

What exactly is maintenance cleaning? Learn here what maintenance cleaning entails and what benefits it offers clients.

A shift schedule is an important tool in workforce planning, outlining the working hours and shifts of all employees.

Sickness absence

In our HR lexicon, learn what measures companies can take to minimize employee absences due to illness and what regulations apply under labor law.

Sickness Report

Learn in our employment dictionary about the process for reporting sickness under labor law and which regulations apply to employees and employers.

Learn more about the rules and specifics of Sunday work in building cleaning in our employment dictionary.

Target working hours

Learn everything here about target working hours, including legal foundations and practical recommendations. With a focus on calculation methods and tips for effective working time management.

Learn in our employment glossary which requirements must be met for a termination under employment law and what the process entails.

A time clock within a digital time tracking system, especially in the building cleaning industry, is a modern tool for precise and efficient recording of employee working hours.

Learn in our HR Lexicon what a timesheet is, what information it contains, and how it is used in the workplace.

Learn in our employment lexicon what travel times are in labor law, how they are calculated, and what regulations apply.

Wage Agreement 2026

Find out in our employment glossary about the key changes in the Collective Wage Agreement for Cleaning Services for 2026 and their potential implications.

Window Cleaning

Learn here what glass cleaning entails, what building cleaning companies need to consider, and how it is typically priced.

Workforce Scheduling

Discover in our work lexicon why effective workforce scheduling is so important and what tips there are for successful implementation.

Expand your knowledge with our blog

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AI is transforming building cleaning – from smart process optimization to telephone assistance. How Paula from PlanD is redefining communication.

Knowledge & Tips

Health Risks for Cleaning Staff - Identify & Prevent Hazards

In this article, you will learn about the typical health risks for cleaning staff – and how to prevent them.

Time Management for Cleaning Professionals - Tips & Resources

More structure, less stress: Discover how cleaning staff can work more efficiently and contentedly with good time management. With practical tips.

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