👋 Hi, Paula!
The colleague who always answers.
Meet Paula, the AI telephone assistant for building cleaners. She answers calls, records enquiries and creates tasks in PlanD.
24/7
Available, even at night and at weekends
< 10 Min
Setup til the first call
DSGVO
Compliant, Hosting in Germany
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What can Paula help with?
Paula can be flexibly adapted to your processes.
📞 Enquiries
😤 Complaints
📊 Accounting
🏖️ Absences
👥 Staff
🎯 Applications
⚙️ Your own processes
📞 Customer enquiries
Paula asks specific questions about the type of cleaning, the area and the location, and forwards the completed enquiry to the relevant person.
😤 Complaints
Paula records the item, the issue and the time. If the customer calls again, she can let them know the status of the case.
📊 Accounting
Whether it’s an invoice status or missing documents – Paula logs the issue and assigns it to the accounts department.
🏖️ Absences
Sick leave or holiday request? Paula recognises internal callers, records the dates and informs the team lead.
👥 Staff
Duty rosters, supplies, organisational matters – Paula makes a note of everything and passes it on to the relevant person.
🎯 Applications
Paula checks requirements such as a driving licence or residence permit. Only suitable candidates are passed on to HR.
⚙️ Your own processes
Custom questions, mandatory fields and forwarding rules – Paula adapts to your business, not the other way round.
‘We don't miss any calls anymore – and I can see straight away the tasks Paula has created.’
Kristina Schroeder
What are the benefits?
Paula takes the pressure off your team and integrates seamlessly into PlanD.
Available round the clock
No call goes unanswered: Paula answers the phone when your team is out on call. Even in the evenings, at weekends and on public holidays.
Take the pressure off staff
The phone rings less often in the office. Your team focuses on what matters.
Seamlessly integrated into PlanD
Paula creates tasks directly in her dashboard – prioritised and assigned.
Tailored to your business
Your own questions, call types and call forwarding rules. Paula adapts to you, not the other way round.
Easy set-up in 3 steps
No technical know-how required. Paula is ready to use in just a few minutes.
01
Set up call forwarding
Use your current phone number and forward calls to Paula as and when you like – at times that suit you.
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02
Configure Paula
Set out which enquiries Paula should handle and how she should respond to them.
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03
Receive tasks in PlanD
Paula logs all calls and creates tasks independently in the PlanD dashboard – prioritising and assigning them.
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Frequently Asked Questions
What is Paula?
Paula is an AI-powered telephone assistant who answers calls for your building cleaning business, categorises enquiries and automatically creates tasks in PlanD.
How does Paula sound on the phone?
Natural and friendly, not like a robot. Give it a go: just ring us on +49 30 75939111.
What happens if Paula can't answer a question?
Depending on the settings, it either forwards the call to the relevant person or records the enquiry and creates a task in PlanD.
Can I decide for myself what Paula asks?
Yes. For each type of call – whether it’s a request for a quote, a complaint or a job application – you can set your own mandatory and optional questions.
How does Paula know whether it’s a customer or a member of staff calling?
Paula recognises this automatically and responds with the appropriate workflow depending on the type of caller.
Can callers check the status of their enquiry?
Yes. If someone calls again, Paula can check the status of the request in PlanD and provide information straight away.
Is Paula DSGVO-compliant?
Yes. All data is processed and stored in accordance with the GDPR.
How much does Paula cost?
Please contact us for a personalised quote.
Do I need a new phone number for Paula?
No. Paula’s calls are forwarded to your existing number. You decide when Paula is active.
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Ready to meet Paula?
Try Paula for free now or arrange a personalised demo with our team.
