How navus Gebäudeservice finally found software that works reliably and is enjoyable to use.

For over a decade, navus Gebäudeservice, under the leadership of Sascha Dilly, has stood for first-class cleaning services and personalized customer service. With a clear focus on quality and sustainability, the company has established itself in the building cleaning industry. The use of environmentally friendly cleaning agents and digital solutions demonstrates that efficiency and ecological responsibility can go hand in hand.

Even as a teenager, Sascha Dilly worked in his father's building cleaning business, gaining his first insights into the industry. However, after dropping out of high school, he faced the question of what to do next. “I made a virtue out of necessity and started an apprenticeship as a building cleaner,” Dilly recalls. It was a decision that would shape his life: After his apprenticeship, he worked as a journeyman in a medium-sized company before earning his master craftsman's title in 2002.

After years in the family business, which grew to almost 90 employees under his technical leadership, Dilly decided to go his own way. In 2010, he founded navus Gebäudeservice, to realize his vision of modern, personalized, and sustainable building cleaning. Since then, he has not only built a successful company but also found innovative ways to place efficiency and environmental awareness at the core of his work. And 2025 marks the next step: Starting January 1st, the company will fully transition to the digital all-in-one software PlanD.

How navus Gebäudeservice benefits from PlanD

• Intuitive usability simplifies daily work for all employees and management.
• Appealing software design ensures employees enjoy using the app.
• A central system with an app for employees replaces several error-prone tools and simplifies and centralizes workflows and internal communication.
• Completely new transparency in time tracking and significantly streamlined material ordering and customer communication.
• More sustainable operations through digital processes and reduced paper usage.

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"It's just super intuitive and self-explanatory. I don't have to spend ages navigating menus, and it looks really good too",

‍Sascha Dilly, Owner navus Gebäudeservice

Why navus Gebäudeservice chose PlanD

In 2010, after years of professional experience in his father's family business and with his master craftsman's certificate in hand, Sascha Dilly felt the desire to stand on his own two feet and implement his very own corporate philosophy, the navus Gebäudeservice was born. From the outset, it was important to the founder to carry out professional building cleaning with ecological considerations. This also included minimizing paper usage and adopting innovative software solutions early on. From his years of experience, Sascha was already familiar with several industry software solutions firsthand. However, none of them had been fully satisfactory so far. And the initial software solutions he started with at navus were no exception.

The most frustrating aspects for most were the faulty mobile apps and complex menu structures, which made work harder rather than easier: “There were thousands of modules and menus, plus sub-menus and hidden menus. And on top of that, everything was still very error-prone.” When he then discovered PlanD's all-in-one software, the decision was easy: “I finally wanted to settle down – and have software that not only simplifies my processes but also works reliably,” says Dilly.

While PlanD's modern, intuitive interface and extensive features were a significant advantage, the decisive factor was its user-friendliness – both for Sascha Dilly and his employees: “The system just works – and my employees are already thrilled. It’s really fun.”

PlanD Success Indicators

• Rapid Implementation: Only two appointments were needed to get all functions ready for use.
• Error Reduction: Centralized software eliminates the need for manual rework on payroll.
• Increased Employee Satisfaction: Employees praise the app's ease of use, which now runs faster and more stably.
• Focus on Sustainability: Paper consumption has been significantly reduced through digital processes and material orders placed directly in the app.
• Transparent Customer Communication: Customers can now create tickets and track the progress of their requests in real time.

How navus Gebäudeservice Uses PlanD

1. Time Tracking and Deployment Planning

Thanks to PlanD, time tracking is now digital and error-free – directly via the app. Deployment planning is transparent and clearly structured for all employees, which reduces administrative effort and also makes work easier for employees: “They are already absolutely thrilled. The app works quickly and is really fun. That's what makes or breaks the system. If your employees don't adopt it, then it's all for nothing.”

2. Material Management

Material orders are placed directly via the app, minimizing unnecessary phone calls and misunderstandings. Cleaning staff can report their needs on-site, and all orders are centrally documented: “I also think the idea with the material cabinet is great. With PlanD, orders are immediately in the system, and everyone in the office can see them, and I can, for example, say: ‘Why are they getting 5 bottles of cleaning agent? I told them to only get one.’”

3. Payroll and Invoicing

The digital transfer to the tax office happens automatically. Sascha Dilly no longer has to transfer data into Excel spreadsheets, which was previously an error-prone and time-consuming task: “The evaluation my previous software solution spat out never matched. We always had to manually rework and enter it into an Excel spreadsheet because the export didn't work. And then, from that manual Excel spreadsheet, we had to re-enter it into the tax advisor's online interface. That's just totally error-prone.” Now with PlanD, payroll is automatically calculated based on digital timesheets and exported to the tax office with just a few clicks.

4. Customer Communication

With PlanD's integrated ticket system, customers can directly report issues, which are then processed transparently within the software. This leads to faster solutions and more satisfied customers: I'm really looking forward to this, as it also represents significant added value for our customers. The customer can create a ticket via PlanD if something comes up, without your phone ringing immediately. Previously, everything was handled via email or phone.”

Outlook and Results

With PlanD, navus Gebäudeservice has found a reliable partner that not only makes internal processes more efficient but also offers genuine added value for customers. Sascha Dilly looks optimistically into the future: “I'm looking forward to January 1st, when we'll be fully utilizing all features. For our customers, this means not only better processes but also greater transparency.”

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