How OW Harder saves 50% of administrative time thanks to PlanD.

Growth is a stated goal for many building cleaning companies – but it also brings new challenges. With increasing property sizes, more complex requirements, and a growing number of employees, established structures quickly reach their limits. Processes that "somehow worked" before suddenly become a bottleneck in daily operations.

This was exactly the point where OW Harder GmbH found itself. When the company started managing larger and more demanding properties, it became clear: the previous organization, relying on notes, Excel spreadsheets, and manual coordination, could no longer cope with the increasing workload. Administration became more time-consuming, processes were prone to errors, and transparency was lacking in critical areas.

For CEO Walter Harder, it was clear: without digital support, further growth would not only be difficult but risky. Efficiency, quality, and sustainability could no longer be reliably ensured with the existing tools. Therefore, they weren't looking for an isolated solution – but a system that truly understands and reflects the reality of facility management and cleaning companies.

The Challenge: Complexity Meets Analog Processes

"We clearly realized that we were completely overwhelmed by the old system," Walter Harder describes the situation. The multitude of information, coordination efforts, and process steps could no longer be properly coordinated with traditional tools.

The consequences were noticeable:

• High time expenditure in administration
• Media discontinuities between offer, deployment, and billing
• Unclear responsibilities and unnecessary queries
• Limited opportunities to further develop quality and efficiency

"We couldn't fully unleash our efficiency and quality. Without digital support, it would have been difficult for us to continue growing stably and sustainably."

The Decision for planD: Industry Focus Instead of Standard Software

OW Harder GmbH consciously chose PlanD – primarily because of its clear focus on the needs of facility management and cleaning companies.

"PlanD is truly practical. Not theoretical software, but a solution specifically tailored to our industry."

What was convincing was not only the functionality but also the implementation: structured, professional, and accompanied by training. The team quickly got on board and was fully working with the new system after about four weeks.

"The transition went smoothly. We received very positive feedback from our team – PlanD is a real support."

The Solution: End-to-End Digital Processes Without Detours

With planD, OW Harder GmbH was able to fully digitize and logically link its processes:

• Offers are created quickly and clearly
• The quote directly generates an order confirmation.
• This automatically generates a job.
• The job leads to the work order.
• This is sent to the billing department with a click.
• The invoice is created seamlessly.

"This process is critically important to us. We said: 'This is a truly fantastic solution.'"

All steps are coordinated, transparent, and intuitive to use – regardless of whether they are utilized by administration, dispatch, or operational staff.

The result: Measurable relief and new efficiency

The effects quickly became apparent. Within just six months, the results were clearly visible:

• 40–50% time savings in administration
• Clearer communication throughout the entire company
• Fewer queries and less coordination effort
• Tangible relief for employees

"We save around 40 to 50 percent of our working time in administration. That wouldn't have been possible at all without PlanD."

The new structure not only creates efficiency but also allows for improved quality, service, and further development.

Added value for customers, employees, and the company

Thanks to its digital foundation, OW Harder GmbH is now significantly more customer-centric. Processes are stable, traceable, and reliable. At the same time, employees also benefit from clear processes and less organizational pressure.

"With this solid foundation, we can offer our customers better service, better quality, and more sustainability."

Conclusion: The stable foundation for strategic growth

For Walter Harder, PlanD is far more than just a tool – it is the foundation for the company's future: "This digital solution is the stable foundation for further growth."

His recommendation is clear: "We would unequivocally recommend PlanD to companies that want to grow strategically and need a scalable foundation – for real added value for customers and employees."

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